Boulder Medical Center has transitioned to Epic, a leading healthcare technology platform, and introduced MyChart as our new patient portal, replacing NextGen. MyChart offers enhanced features and a streamlined experience for managing your healthcare online.
For a detailed overview of MyChart features, visit our central MyChart Information Page. Below, you’ll find answers to the most recent questions and helpful resources.
Recent Questions
What is Boulder Medical Center MyChart?
Boulder Medical Center MyChart offers personalized and secure access to your electronic health record and healthcare team. With MyChart, you can:
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- View your test results
- Communicate securely with your medical care team
- Request a medical appointment
- View your health summary from your electronic health record
- Check-in online for appointments
- Pay your medical bills
- Complete your video visits
- And much more!
Provider messaging availability: Messaging will be available only after a patient’s first visit with their provider in the new Epic system. MyChart offers many features to help you manage your healthcare, and we look forward to engaging with you through this platform to support your care.
How secure is MyChart?
We prioritize the privacy and security of your health information. Access is tightly controlled using secure activation codes, personal usernames, and passwords, ensuring that only you can access your account. Unlike conventional email, all MyChart messaging is securely managed within the application. Boulder Medical Center is committed to protecting your privacy and the confidentiality of your medical information. We adhere to strict privacy policies and procedures in compliance with federal and state laws, including HIPAA regulations, to ensure your personal health information is securely managed.
Why am I being asked to re-sign forms before/during my doctor appointment?
As part of our transition to Epic/MyChart, we ask patients to re-sign forms to ensure all information is current in the new system. This is a standard and routine part of maintaining accurate medical records.
What is the relationship between Boulder Medical Center MyChart and MyBCH, the Boulder Community Health patient portal?
Boulder Medical Center is integrated into the Epic Community Connect program through Boulder Community Health (BCH) as part of our commitment to providing seamless and coordinated care. While our Epic system and MyChart patient portal are owned and operated by BCH, they fully comply with privacy laws, ensuring your data is always protected. Click Here to learn more about this collaboration.
Signing Up | Signing In
How do I sign up for a Boulder Medical Center MyChart account?
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- Email: You may receive an enrollment email with a sign-up link. This link is your access to register for a MyChart account.
- The portal invitation will come from donotreply@bouldermedcenter.com
- The subject line will say, “Activate your Boulder Medical Center MyChart account today!”
- Online: Didn’t get an email? Complete our online form to request MyChart access (ages 18+).
- Account verification typically takes a few days.
- You will receive an email notification once your MyChart access is ready. Please check your email or mail for instructions on verifying your account.
- In Person: Ask your provider’s reception team about signing up during your next appointment.
- Email: You may receive an enrollment email with a sign-up link. This link is your access to register for a MyChart account.
Can I use my Boulder Community Health (MyBCH) account credentials to log in to Boulder Medical Center’s MyChart?
If you have a MyBCH account at Boulder Community Health, you can log in to Boulder Medical Center’s MyChart using the same username and password from your MyBCH account. Boulder Medical Center is now integrated into the Epic Community Connect program through Boulder Community Health (BCH).
If I have records with another health organization or hospital, can I see those records in MyChart?
You can use your Boulder Medical Center MyChart account to access your health information from other organizations where you and your family have records. Connecting your accounts with participating organizations lets you view allergies, care team information, messages, test results, health issues, visit summaries, medications, and more.
Can I access a family member’s health record through MyChart?
You can view a family member’s health information by setting up proxy access. This feature allows a parent, guardian, or authorized individual to connect to a family member’s records through their MyChart account. Log in to MyChart and navigate to Profile > Personalize to set this up.
What is proxy access, and who qualifies?
MyChart lets you view and manage a family member’s health records by setting up proxy access. This feature is helpful for parents, guardians, or authorized individuals who need to oversee a loved one’s medical information. To enable proxy access, log in to MyChart, go to Profile, and select Personalize.
Proxy access is typically granted to parents or guardians of minors, legal guardians for adults, or individuals with healthcare power of attorney. Court-appointed guardians or other legally recognized representatives may also qualify.
To set up proxy access, please complete the appropriate Proxy Access Form:
Can my spouse and I share one MyChart account?
No. Due to the sensitive nature of medical information, each adult must establish their own MyChart account.
MyChart Functions
Can I use MyChart to pay my Boulder Medical Center bills?
You can securely pay your bills and view your balances through the MyChart online portal or mobile app. However, due to the recent transition to MyChart, please follow these instructions based on your service date:
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- For services before September 9, 2024:
- Call our Business Office at (303) 440-3019 for payment instructions, or mail your statement and payment to:
Boulder Medical Center
Attn: Business Office
2750 Broadway Street
Boulder, CO 80305
- Call our Business Office at (303) 440-3019 for payment instructions, or mail your statement and payment to:
- For services on or after September 9, 2024:
- Sign in to Boulder Medical Center MyChart or request an account here to view and pay your bill online.
- For services before September 9, 2024:
For more information, visit our website’s business office page.
How can I update my personal information, such as my home address and email address, or change my password?
For the online portal, log into MyChart, hover your cursor over the Profile icon in the top menu, and select Personal Information. For the app, log into MyChart, click the three dots at the top right corner of the screen, and select Account Settings.
Can I receive reminders and results by text message?
You agree to receive text messages from Boulder Medical Center by providing your phone number. Message and data rates may apply, and message frequency varies.
Can I ask questions regarding a family member from my MyChart account?
You can only access someone else’s health record with proxy access. MyChart is designed to provide direct access to your health record. Any inquiries about another individual’s information would be logged in your health record, which could compromise your medical care since it wouldn’t appear in the correct health record.
Can I complete the required paperwork before I come to my provider appointment?
Suppose your upcoming appointment is eligible for electronic check-in. In that case, you can complete tasks such as checking in before your appointment, updating personal, medical, and insurance information, e-signing documents, and answering questionnaires.
Can I cancel an appointment in Boulder Medical Center MyChart?
Maybe. Depending on the date and time of your next appointment, you might be able to cancel through MyChart. You can do this by going to Visits > Appointments, selecting the appointment from the list, or clicking Details. Then, click Cancel, enter your cancellation comments, and click Confirm Cancellation. Contact your provider’s office for more information about their cancellation policies.
I forgot my password. What should I do?
You can click the “Forgot password” link on the MyChart sign-in page to reset your password online.
Your Medical Records
What must I know about my medical records after switching to MyChart?
Before our recent adoption of the Epic system and MyChart portal, Boulder Medical Center operated on the NextGen system, including its patient portal. The NextGen portal is no longer available for regular use. However, you can still log into the read-only portal until October 9, 2024.
Due to differences between the platforms, all medical information from the NextGen system could not be transferred to MyChart. However, your care team will continue to have full access to your records. During your upcoming appointments, your providers will review your health history and update your MyChart profile as needed.
To keep a personal copy of your health information, we recommend the following options:
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- Request your medical records here.
- Copy and save any details directly from the read-only NextGen portal before it closes on October 9, 2024.
Resources
- Find more MyChart FAQs here
- After visiting the MyChart FAQ page, if you have questions about your MyChart account or proxy access, please get in touch with our Health Information Management team using the following information:
- Email: releaseofrecords@bouldermedicalcenter.com
- Phone: (303) 938-4733
- Once you submit your question, a representative from Boulder Medical Center will contact you within three business days. Please note that wait times may be longer due to a high volume of inquiries.
Explore More FAQs
For detailed information about MyChart features, signing up, proxy access, and app use, visit our full MyChart FAQ Page.
